Refund policy

Change of Mind Returns

Apex Parts Hunters does not offer returns or refunds for change of mind.

This includes situations where:

- You no longer require the part
- You ordered the wrong part
- You found the item cheaper elsewhere
- The job was cancelled
- You changed your mind after ordering
- You supplied incorrect vehicle details, VIN, part number or fitment information

All parts ordered in specifically for a customer are treated as special order items.

Special-order parts are non-returnable and non-refundable for change of mind, cancelled jobs, incorrect customer-supplied information, no longer required parts, or incorrectly ordered parts.

This includes parts ordered from local suppliers, interstate suppliers, international suppliers, manufacturers, dealers, wholesalers or aftermarket distributors.

Electrical Parts

Electrical and electronic parts are generally non-returnable once opened, fitted, plugged in, installed or used, unless the part is confirmed to be faulty or otherwise required under Australian Consumer Law.

This may include, but is not limited to:

- Sensors
- Modules
- Switches
- Relays
- Control units
- Wiring components

Return Eligibility

A return may be considered where:

- The item supplied is not the item ordered
- The item is damaged in transit
- The item is faulty
- The item does not match the product description
- A return has been approved by Apex Parts Hunters before the item is sent back

Returned items must generally be:

- Unused
- Uninstalled
- In original condition
- In original packaging
- Complete with all included parts, seals, instructions, labels and accessories
- Accompanied by proof of purchase

Do not return any item without prior approval.

 

Faulty or Incorrect Items

If you believe an item is faulty, incorrect or not as described, please contact Apex Parts Hunters as soon as possible with:

- Your order number
- A description of the issue
- Photos or videos of the item
- Photos of the packaging if damaged
- Vehicle details where relevant
- Installation details where relevant

Apex Parts Hunters may need to inspect the item or return it to the supplier or manufacturer for assessment before confirming the outcome.

 

Damaged Items in Transit

If your order arrives damaged, please contact Apex Parts Hunters as soon as possible.

Please provide:

- Photos of the damaged item
- Photos of the outer packaging
- Photos of any internal packaging
- Your order number
- A description of the damage

Please do not discard the item or packaging until the issue has been reviewed, as the carrier or supplier may require this for assessment.

 

Return Shipping

Return shipping costs are the customer’s responsibility where the return is due to customer error, incorrect customer-supplied information, or an approved return that is not caused by a fault or error by Apex Parts Hunters.

Where the return is due to an error by Apex Parts Hunters, or where required by Australian Consumer Law, Apex Parts Hunters will advise the appropriate return process.